By John Joseph
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The Federal Competition and Consumer Protection Commission (FCCPC) has warned Nigerian banks against incessant online service disruption.
Tunji Bello, the Executive Vice Chairman/Chief Executive Officer of the Commission, issued the warning in a statement on Tuesday.
The warning comes amid increased cases of online service disruption across Nigerian banks nationwide.
Reacting to the development, FCCPC noted that its Establishment Act stipulates that bank customers guarantee fair and accountable service delivery.
The Commission vowed to pursue all necessary action to ensure the protection of customers.
“The FCCPC is actively working with relevant regulatory authorities, financial institutions, and stakeholders to address these disruptions and ensure the protection of customers. The Commission will pursue all necessary actions to ensure the protections of the FCCPC. Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) has urged banks and financial institutions to promptly restore services, prioritize customer support, and maintain transparent communication to manage customer expectations.
This call follows recent system upgrades by major Nigerian banks, which resulted in service disruptions over the past few weeks.
The FCCPC stated: “We urge banks and financial institutions to take swift action to restore services, prioritize customer support, and enhance communication to manage customer expectations transparently and responsibly.”